The Cisco Call Manager is a powerful, IP communications systems. It offers clients improved communications, lowered costs and higher productivity. Equivoice Collocation can multiply these benefits
What is Equivoice Collocation?
Equivoice Collocation is a method to enhance the benefits of IP Communications convergence. Equivoice implements Call Manager by installing the Call Manager in one of its central offices. The Call Manager is connected to the clients premise with dedicated Internet T1s, MPLS or other forms of IP communications. The type of connection is determined by the specific requirements of an individual client. Figure I is an example of Equivoice Collocation. A client has full access to their Call Manager and does not share it with any other Equivoice client. The system can be managed to meet the most exacting demands of a clients security policy.
Incoming and outgoing calls are routed through the Equivoice Voice Gateways. The gateways convert the calls from TDM to VoIP. The calls are then routed by the Call Manager the appropriate destination. The same data circuits that are handling voice traffic are also used for data and Internet Access. Equivoice maintains a strict QoS policy to insure premium voice quality.
Equivoice Collocation Benefits
-- Reliability
- The Call Manager is located in a Central Office with backup power and multiple network access points.
- If you have a network failure, power outage or any other major problem at your facility the Call Manager provides a message to callers stating you are having a problem and allows them to leave voice mail messages, routing calls to another location and routing calls to cell phones.
- Multiple site clients will not have all of their sites put out of service by a network failure at the site hosting the Call Manager. In addition, calls to a failed site can be routed to another site for call handling.
-- Network Planning and Management
- Collocation creates reduced demand for Bandwidth back to a clients location. All caller interaction with Auto Attendants and Voice Mail is done at the COLO. This means this voice traffic does not use the T1s to the site, resulting in a 20% saving in Bandwidth. All of the ACD queue messages and music on hold are played at the COLO, keeping callers who are waiting for an available agent from using bandwidth to the client's site.
- Collocation gives a client protection from peak time call overages. In a traditional system a client must make sure that their network is designed to meet spikes in demand. This may cause the installation of circuits and hardware that are used infrequently. A Collocated system uses the Equivoice network which is designed to handle peak traffic.
Summary
Equivoice Collocation increases the benefits of the Cisco Call Manager. It enables a client to enjoy the benefits of system ownership and the advantages of a hosted system. The result is a highly reliable and cost effective IP Communications system.
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