Equivoice EquiTREX:
Advanced Options Customer Service Solutions
Very large organizations employ hundreds of employees in call centers using expensive and sophisticated telephone equipment to handle customer issues. How can local or regional businesses deliver similar services without adding all that expense to their bottom line? Simple: Equivoice EquiTREX can handle customer support centers even if there are only a few service reps. Equivoice will fine tune our sophisticated telephone network so that incoming calls get routed based on a rules you help us create. For no additional costs, EquiTREX delivers:
- Automated attendant with sub-menu options
- Ring multiple phones at the same time
- Ring multiple phones in a hunt group
- Ring multiple phones or hunt across remote sites
- Zero-out to ring single phone, multiple phones, or hunt group
- Multiple ringer sound and volume settings for each extension
Your business is unlike any other business out there. Shouldn't the way you handle your customers' suppliers' and business partners' phone calls reflect that? Equi-Messaging is a low cost solution which allows high-touch customer service with the following:
- Deploy per user - no expensive servers to buy!
- Easy to use desktop dashboard
- Integrated with Microsoft Outlook; screen-pop on incoming calls
- Click to dial from desktop
- Personalized user profiles, easily changed with drop-down menu
- Personalized greetings based on caller
- Personalized schedule with status changed for time-of-day and day-of-week
- One-Touch keys to allow caller to Park, transfer, leave message, etc.
- View calls made/missed/received from the desktop
- Retrieve voicemail and faxes from the desktop
- Great for mobile sales staff, too
- One-touch keys: transfer caller to cell phone or inside support
- Receive notification of new voice messages
- Program system to announce expected time of return
- DS3 service available
Cisco Unified Contact Center solutions provide an open, strategic platform that allows you to move your organization beyond today's contact center to the next phase of customer care, a customer interaction network. Combined with EquiTREX, Unified Contact Center provides:
- ACD Call Routing and Priority Queuing
- IVR Voice Menus and Queued Calls
- IVR Support for Fully Automated Self-Service Solutions
- CTI for Screen Pop
- Historical Reporting
- Cisco Agent and Supervisor Desktop Services
- On-demand recording
- Monitor agent status, Silent Monitor, Coaching, Barge-In and Intercept
CLICK HERE to contact us.